Customer Service is outstanding. Every interaction with Green Energy: initial phone call, scheduling a walk-through, Mass Save loans, proposals, installation, has been so easy. This company is so thoughtful with everything they do; it is easy to be a repeat customer. I am proud to pass on their contact information to other friends.
I was so impressed at how quickly phone calls were answered. I didn't know much about the installation process/services/etc, but someone always picked up the phone, answered my questions with clarity and patience, and followed-up promptly. Jen and Melissa are wonderful!
Prompt, clear-cut explanations. Professional. Thoughtful suggestions and three price point proposals!
Josh was incredible: friendly, clean work space, gave explanations throughout installation process. He didn't leave until he finished the job, and we felt confident in using the equipment!
Clean up? No clean up. Josh's work space was clear; he even removed his shoes in our home.
Your proposals were thoughtful- offered three price points for us to choose from. You offered support on completing the Mass Save Loan paperwork and rebates. When I first called to "begin the conversation" about Mass Save (ac, furnace, water heater), I was impressed that a person picked up the phone right away, answered my questions, spent time explaining the process to me. From start to finish, we were so impressed with everything. Truly, you have spent tremendous time and effort building a company the facilitates communication and thorough work production.